This is designed as a working document, with changes occurring as necessary. Most recent edit: 03/23/2020.

Friends and guests of the Willis Automotive family of businesses,

We at Willis Automotive are committed to the health and safety of our employees, their families, and our guests. Please take comfort in knowing we are doing everything possible, in the face of the unprecedented COVID-19 (Coronavirus) outbreak, to mitigate the risk at our stores. 

We remain open at the current time, though with adjusted temporary hours:

Sales department hours: Monday – Friday, 8:00am to 6:00pm, Saturday 9:00am – 5:00pm.

Service department hours: Monday – Friday, 7:30am – 5:30pm. We will be temporarily closing our Saturday Service option.

We are closely monitoring all timely information from federal, state, county, and local governments and health agencies. As of this weekend’s press conference by Governor Reynolds, any Willis Automotive employee who has been out-of-state since Thursday, March 19th has been asked to self-isolate for a period of 14 days before being allowed to return to work. Please feel free to check back on this page if you have any concerns about our hours of operation as we move forward together. At this moment, we do not foresee an interruption in our service to you, our guests.

As an added assurance to our guests, Willis Automotive is committed to the following practices including, but not limited to:

• Increasing the frequency of regular cleaning and wipe-down of building door handles, seating areas, etc
• Self-service coffee machines have been replaced by admin staff, wearing gloves and using disposable cups, operating on behalf of the guests
• Removal of communal snacks from our guest-facing waiting areas
• Banning internal meetings of more than 10 people, using our internal Google-based systems for necessary meetings
• Limiting our internal shuttle service used for employee transportation to 5 persons per trip
• Discouraging unnecessary travel between buildings/dealerships to limit the possibility of spread
• Encouraging more frequent hand washing by our employees, but especially before and after guest and co-worker interaction
• Offering a welcoming, friendly greeting in lieu of our tradition of shaking hands with guests to protect both the health of the guest and the employee
• Encouraging any ill or symptomatic Willis Automotive employees to stay home from work, and if necessary, self-quarantine
• Encouraging proper disposal of facial tissues
• Placing hand sanitizer throughout our reception areas
• Continuing the practice in our service departments of covering guest steering wheels and driver’s seats with protective plastic prior to entering

We are taking these steps to ensure that Willis Automotive continues to provide the Ultimate Guest Experience during your sales or service visits to our locations while protecting you, our guests, employees, and business partners. This remains our top priority.

We hope to welcome you to Willis Automotive soon. Thank you for your understanding and your continued support of our local, family-owned businesses.

Our Best,

Rich, Jason, and Matt Willis